Thank you for choosing IELTS Manzil. We want you to feel confident about your enrollment, so here is our refund policy in plain terms.
If you need to cancel before your first scheduled lesson, we are happy to refund your payment in full, less a 10% administrative fee to cover processing and booking costs.
Once your first lesson has taken place, we consider the course underway. From this point we are unable to offer a refund, as your lessons, plan, and materials are prepared specifically for you from the very first session. We appreciate your understanding here, as this is what allows us to give every student truly personalised attention.
These services are delivered as completed work, such as written feedback or marked scripts. Once we have delivered your feedback, the service is considered complete and is not eligible for a refund.
We kindly ask for at least 24 hours' notice if you need to reschedule or cancel a lesson. Lessons missed without notice are considered used and cannot be refunded or made up, though we are always happy to discuss your situation.
We understand that genuine emergencies happen. If you experience a documented medical or personal emergency, please reach out to us. While we cannot offer a cash refund in these cases, we are glad to offer a credit toward future lessons wherever possible.
In situations where a cash refund is not available under this policy, we are happy to offer the remaining value as a credit toward one of our other courses instead, such as PTE or LANTITE coaching. This way, your investment is not lost even if ISLPR is no longer the right fit for you. Simply get in touch with us to discuss this option.
Please email us or message us on WhatsApp before your first lesson to request a refund. Once approved, refunds are processed within 7 to 10 business days to your original payment method.
We are always happy to answer any questions about this policy. Please do not hesitate to reach out to us directly.
Contact us directly. We respond to every inquiry.